We’re so convinced you’ll absolutely love our pets, that we’re willing to offer a 14 day risk-free money back guarantee. If you are not satisfied with the pet for any reason you can get a refund within 14 days of making a purchase/adoption fee/adoption delivery fee.

We are sorry let you know that we don’t do any refund after 30days of purchase or adoption fee or adoption delivery fee after payment date. how ever if any other bills were incurred at the time this will be evaluated and refunded to you our customer.

Contacting Us

If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]

Adoption returns

Welcoming a new pet into your home can be so exciting. Your family just grew by one, and together, you have so much to learn! In the first week, you’ll likely start figuring out a routine, building trust, and exploring likes and dislikes. For some pets, the transition is quick and easy. Others may need more time and assistance.

Sometimes things don’t work out as planned ― and that’s ok! While our temporary, adoption by appointment process is in place, Adopt time will provide a full adoption refund if you schedule a return appointment within the first 14days. After that, our standard 30-day return policy will apply.

Thirty day return policy

Adopt time offers a 30-day adjustment period within which you can evaluate the pet’s progress and your adoption decision. If, within those 30 days, you determine your recently adopted pet isn’t a good fit or you find yourself unable to provide necessary medical care, you may return the animal to Adopt time and receive an adoption credit certificate that can be used toward the adoption of another animal or purchase of pet supplies.

If at any time you can no longer care for your adopted pet, you may surrender the animal to adopt time. If the 60-day return policy has expired, you will not receive an adoption credit certificate.

Please understand that in compliance with the Veterinary Practice Act, if you choose to return the animal you won’t be able to readopt him/her at any time.

Schedule an adoption return appointment

To schedule an adoption return appointment, please Email our Pet Helpline at [email protected]